01
Payment questions need fast answers
When a player asks about a deposit or withdrawal, they want an answer now, not tomorrow.
Help desk & contact centre for iGaming
Customer support software built for iGaming.
Answer players fast on live chat, email, messaging and phone. Pleased.com gives sportsbooks and online casinos one inbox for every player conversation, so your team spends less time switching tools and more time solving problems.
Live chat and email live in 30 minutes
Self-serve trial
Cancel anytime
6.5M+
Tickets resolved
99.9%
Uptime
< 1 hr
Resolution time
As of Oct 2026, across all customers.
iGaming support challenges
iGaming support challenges: payments, verification and match-day spikes.
Payments, verification, promotions and big match days all land in the same queue. Pleased.com helps you sort them, answer them and keep them moving.
02
Verification eats agent time
Login, verification and account questions fill queues and pull agents away from everything else.
03
Big events bring sudden spikes
Major matches, promotions and product incidents can multiply your volume in an hour.
04
Players contact you everywhere
Live chat today, email tomorrow, a message or a phone call next week. It should all be one history.
05
Players expect their own language
Running several markets means several languages, brands and expectations to support.
06
Some conversations need a specialist
Payments, verification and responsible gambling conversations often need to reach a specific team.
Help desk & ticketing
Live chat, email, WhatsApp, Telegram and voice in one inbox.
Players reach out wherever they already are, and for many that means WhatsApp or Telegram. Every channel lands in the same inbox, and rules send each conversation to the right team before an agent opens it.
Bring your channels together
Live chat, email, WhatsApp, Telegram, social and voice, each turned into a ticket in one help desk.
Route conversations automatically
Send payment, account, VIP and responsible gambling conversations to the right team with rules.
Give agents the full picture
Conversation history, internal notes and past tickets on one screen.
Let players find answers themselves
A searchable help centre on every plan, for common account, payment and promotion questions.
Contact centre (CCaaS)
Voice and contact centre: calls and tickets in one place.
Some players still pick up the phone. Voice runs inside Pleased.com, next to chat and email, so you don't need a separate contact centre tool.
- Calls arrive in the same inbox as chat and email
- Every call becomes a ticket with the player history attached
- IVR menus send callers to the right teamPremium
- Skill-based routing for payments, VIP and specialist teamsPremium
- AI voice agents for common questionsEnterprise
Built for iGaming teams
Multi-brand, multi-language support for iGaming operators.
Run support for every brand and market from one workspace, and see how your team is doing as you grow.
Multiple brands
Run support for several iGaming brands from one platform.
Up to 3 brands on Grow
Multiple languages
Support players across languages and markets, and route conversations by language.
1 on Core, 40+ on Premium
Smarter routing
Your own rules decide who handles what, from VIP to verification.
Skill-based on Premium
Reporting and analytics
See volumes, response times and team performance at a glance.
Advanced on Grow
Responsible gambling
Responsible gambling conversations, routed to the right people.
A player asking about limits or self-exclusion shouldn't wait in the general queue. Pleased.com lets you spot these conversations, move them to their own view and hand them to a trained team.
A dedicated view
Rules tag and move responsible gambling conversations into their own queue. Included on every plan.
Trained agents only
Skill-based routing sends them to the agents trained to handle them. Available on Premium.
Full context on every ticket
History and internal notes stay together, so the player never has to repeat themselves.
Is Pleased.com right for your iGaming team?
Yes, if you run a 3–50 agent support team across chat, email, messaging and phone, and want to go live within a week.
A great fit
Choose Pleased.com if
You run a sportsbook or casino support team of 3–50 agents
You answer players on chat, email, messaging and phone
You want tickets and calls in one tool
You want to go live within a week
You want per-seat pricing with no usage fees
Clear setup
Self-serve trial
Cancel anytime
Probably not
Look elsewhere if
You only need a basic email inbox
You want an AI-first platform that replaces your agents
You need a months-long, vendor-led rollout
You're not ready to improve customer experience
Not sure which side you're on? Ask us. We'll tell you straight.
Simple, per-seat pricing for iGaming support teams
Core
Everything you need to get started
$15
/ seat / monthIncludes
- Live chat + ticketing
- Email + social channels
- Automations & routing
- Basic analytics
- Single brand
Recommended
Grow
Built for scaling teams
$45
/ seat / monthEverything in Core, plus
- Omnichannel support
- Custom roles & limits
- Advanced reporting
- Up to 3 brands
Premium
Advanced control and performance
$88
/ seat / monthEverything in Grow, plus
- Skill-based routing
- Internal knowledge base
- IVR functionality
- High-scale performance
Enterprise
AI includedFull platform power with dedicated support
$150
/ seat / monthEverything in Premium, plus
- AI Chat & Voice Agents
- Dedicated infrastructure
- SLA + audit logs
- White glove onboarding
FAQ
iGaming customer support software FAQs.
Last updated: 6 October 2026
It is a help desk built around the conversations sportsbooks and online casinos handle every day: payments, withdrawals, account verification, promotions and access problems. Pleased.com brings live chat, email, messaging and phone into one inbox, turns each conversation into a ticket, routes it to the right team and gives players a self-service help centre.
Ready to improve your player support?
Start your 14-day free trial and bring every player conversation into one place this week.