Team collaboration built into your support workflow
Keep conversations, customer context, ownership and internal actions together, so agents can resolve issues faster without switching between tools.
Organize work by team
Create groups for different teams, brands or workflows, then route tickets and chats to the people best placed to resolve them.
Add private context for your team
Use private internal notes to share context, ask for help and keep customer-facing replies clear and consistent.
Bring teammates into the conversation
Mention teammates when you need input, support or approval, so the right person can step in with the right context.
Keep people updated
Keep teammates and managers informed on ticket progress without losing visibility of the customer conversation.
Everything your team needs, without unnecessary complexity.
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