Leverage Knowledge Base for better self-service and support your agents
Save time for your customers as well as your support team with a public help centre that provides round-the-clock self-services. The Pleased Knowledge Base is easy to create, easy to manage, and easy for customers to use.
Flexible Categorisations
Create as many as categories, sections, sub-sections as you need, or not. The Pleased Knowledge Base is so flexible that you can use it however you want.
Accessible from Everywhere
Place your Knowledge Base content to all the channels your customers could reach out for help - your website, mobile apps, and inside live chat. Customers can help themselves, from anywhere, at anytime.
Multi-Brand Help Centre
Provide every brand of yours with its own Knowledge Base. Customise for each brand to provide distinguished brand identify. Clone content to avoid repetitive copy & paste.
Searchable Content
Knowledge Base articles contain information about your products and frequently asked questions. Search function allows your customer to easily find relevant information fast.
Join us in building the future of customer support.
Pleased is already powering Sporty Group brands and we’re looking for forward-thinking companies to work with.