Knowledge base software that helps customers help themselves
Pleased.com is customer support software with a built-in knowledge base. Publish help articles in a searchable Help Center and surface answers in live chat, so customers can solve common issues before they open a ticket. Plans start at $15 per seat per month, and you can try it free for 14 days.
14-day free trial
Customer-facing knowledge base on every plan
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What is knowledge base software?
Knowledge base software is a tool for writing, organizing and publishing help articles that customers can search on their own. A good knowledge base answers the questions your team hears every day, so customers get help instantly and agents spend their time on issues that need a person.
In Pleased.com, the knowledge base lives in the same workspace as your help desk and live chat. The same articles power your public Help Center and the answers customers see in chat.
Organize articles into categories and sections
Structure your knowledge base the way customers think about your product.
Group articles into categories, then break each category into sections and sub-sections, so customers can browse to an answer as easily as they can search for one. A clear structure also shows you the gaps: if a question your team answers every week has no article, that’s the next one to write.
- Categories, sections and sub-sections
Publish answers in your Help Center and live chat
Put help where customers already are, before they contact your team.
- Public, searchable Help Center
- Customer-facing FAQs in the live chat widget, on every plan
Run a separate knowledge base for each brand
If you support more than one business, product or region, each brand gets its own knowledge base with its own content and branding, so customers only see the answers that apply to them.
- 1 brand on Core, up to 3 on Grow, up to 10 on Premium, unlimited on Enterprise
- Separate content and branding for each brand
Give agents an internal knowledge base
Not every answer belongs in public. On Premium and Enterprise, an internal knowledge base gives agents a private set of articles for processes, policies and troubleshooting steps, so everyone answers customers the same way.
- Internal knowledge base on Premium and Enterprise
- Agents find trusted answers without leaving the help desk
How a knowledge base works in Pleased.com
- Write the answer.Turn a common question into an article.
- Organize it.File it in a category and section.
- Publish it.It goes live in your Help Center and is available in live chat.
- Customers self-serve.They search and find the answer without opening a ticket.
- Improve it.Use support analytics to see which questions still reach your team, and write the next article.
Knowledge base features by plan
A customer-facing knowledge base, Help Center and live chat FAQs are included on every plan. Higher plans add more brands, an internal knowledge base for agents and AI. Prices are per seat per month, billed annually; monthly billing is also available. See full pricing and plan comparison.
| Feature | Core$15 / seat | Grow$45 / seat | Premium$88 / seat | Enterprise$150 / seat |
|---|---|---|---|---|
| Customer-facing knowledge base and Help Center | ||||
| FAQs in live chat | ||||
| Brands (separate knowledge bases) | 1 | Up to 3 | Up to 10 | Unlimited |
| Internal knowledge base | — | — | ||
| AI chat and voice agents | — | — | — |
What is the difference between a knowledge base and a help center?
The knowledge base is the collection of articles. The Help Center is the public, searchable site where customers read them. Pleased.com includes both.
Is the knowledge base included on every plan?
Yes. A customer-facing knowledge base is included on every plan from $15 per seat per month. An internal knowledge base for agents is included on Premium and Enterprise.
Can I have a separate knowledge base for each brand?
Yes. Core includes 1 brand, Grow up to 3, Premium up to 10 and Enterprise unlimited.
Can customers see articles in live chat?
Yes. Customer-facing FAQs from your knowledge base can be shown in the live chat widget on every plan.
Is there a free trial?
Yes. Start a 14-day free trial yourself, with guided setup, and cancel anytime.
Start your free Pleased.com Trial
Create your support workspace with clear, guided setup and publish your first help articles today.
Customer-facing knowledge base on every plan
Self-serve trial
Cancel anytime