Customer support analytics that help teams make better decisions
Use clear reports to understand customer demand, team performance and where your support operation can improve.
Understand why customers contact you
See the reasons customers contact your team, identify common issues and improve the support experience over time.
Spot product and process issues
Use customer conversations to identify product feedback, recurring problems and process improvements.
Understand team performance
Track team and agent performance so managers can understand workload, response quality and where extra support is needed.
Measure key support timings
Measure response times, resolution times and conversation volumes to understand demand and plan support coverage more effectively.
Everything your team needs, without unnecessary complexity.
Start using Pleased
Start your free trial and create your support workspace with clear, guided setup.
Clear setup
Self-serve trial
Cancel anytime