Support automation that keeps work moving
Route, assign and update customer conversations using simple rules, so your team spends less time on manual admin and more time helping customers.
Trigger actions when work changes
Create rules that run when a ticket or conversation is created or updated, helping your team keep work moving without manual checks.
Automate time-based follow-up
Use time-based rules to update, route or escalate work when agreed conditions are met.
Assign work to the right team
Automatically assign tickets and chats to the right group or agent based on your support rules, availability and workload.
Keep customer requests moving
Use automation to highlight important work, update ticket status and keep customer requests progressing.
Everything your team needs, without unnecessary complexity.
Start using Pleased
Start your free trial and create your support workspace with clear, guided setup.
Clear setup
Self-serve trial
Cancel anytime