HelpDesk software that makes it easy to manage interactions with customers
Categorise, prioritise, and use status to manage customer requests and allow agents to stay on top of things. Assign tickets to the right groups or agent to be productive. Customer service has never been simpler.
Multi-Channel Customer Support
With Pleased, your customers can reach you from anywhere. No matter if it's emails, support form, social media, chats, or calls, your support team can handle all customer requests from just one place.
Faster & Better Operations
Automatically distribute incoming tickets based on your pre-defined rules or sources. Assign tickets based on categories, priorities, and status. Use reply templates to speed up response time.
Collaboration with Your Team
Create groups with different views to handle tickets more efficiently. Use internal notes for your teammates to find the right solution together. Use @mention and cc to collaborate on tickets.
Customer Centric Approach
Personalise customer service with customer information right next to their requests. With customer's previous tickets also available, your support team can solve customer issues better and faster.
Join us in building the future of customer support.
Pleased is already powering Sporty Group brands and we’re looking for forward-thinking companies to work with.