01 · Phone
Calls in the same queue as tickets
Unlimited concurrent calls and IVR call menus on Premium. Phone is on every plan, from Core.
Help desk software for large support teams
One help desk for calls, chat, email and WhatsApp. $88 per agent a month billed yearly, phone menus included. Pleased.com runs over 2 million tickets a month for its customers. Move your team off Zendesk, Freshdesk or Intercom, and our team builds your routing, automations and knowledge base with you.
Phone on every plan
Set up with our team
Pleased.com MCP on every plan
2M+
tickets a month across Pleased.com customers
$32,400
a year less than Zendesk for 100 agents with phone and IVR
10 brands
per account on Premium, 40 languages each
Every plan lets you connect your AI assistant, like Claude or ChatGPT, to set up your help desk.
Teams running support on Pleased.com
Pleased.com MCP · AI assistant · Every plan
Set up Pleased.com from Claude, ChatGPT or the AI assistant you already use
Connect your AI assistant to Pleased.com through the Pleased.com MCP server. Describe how your team works in plain language, and the assistant builds it in your account, so onboarding takes days of configuration off your team. Included on every plan, from Core to Enterprise.
- Faster onboarding — Ask for queues, routing rules, macros and call menus, and review them before your team goes live.
- Your knowledge base, drafted for you — Turn existing docs and policies into help center articles for each brand and language.
- Works with the tools you choose — Claude, ChatGPT and other assistants that support MCP.
What your assistant can do
Everything an admin can do in the Pleased.com interface
Ask in plain language and your assistant configures Pleased.com the same way you would in the admin UI, including:
- Set up Live Chat and customise your chatbot
- Set up Email
- Invite team members and manage roles
- Create and publish Knowledge Base articles
- Create views and ticket categories
- Create and edit templates
- Build automations and ticket triggers
- Manage brands and language settings
It can't see your password or change billing and your subscription.
Read the setup guideThe renewal
What a Zendesk renewal costs once you need phone and call menus
On Pleased.com, phone is on every plan, call menus come with Premium at $88, and every price is on our website.
- 1
Phone
Starts on Suite Team, at $55 per agent a month, billed yearly.
- 2
Call menus (IVR)
Start on Suite Professional, at $115 per agent a month.
- 3
AI resolutions
Past your monthly allowance they cost $1.50 to $2.00 each, so the bill moves with your volume.
The math
100 agents with phone and IVR: $105,600 a year on Pleased.com, $138,000 on Zendesk
Both prices include phone and call menus. Zendesk is shown at its yearly price, its lowest. Move the slider to your team size.
100 agents, phone and IVR included
| Per agent / mo | A month | A year | |
|---|---|---|---|
| Pleased.com Premium | $88 | $8,800 | $105,600 |
| Zendesk Suite Professional, billed yearly | $115 | $11,500 | $138,000 |
$32,400 a year less at 100 agents.
Zendesk list prices from zendesk.com/pricing, read 19 October 2026. Pleased.com Premium from Pleased.com/pricing. Zendesk bills AI resolutions above a monthly allowance. Pleased.com includes AI agents on Enterprise.
Book a 30-minute demoStraight answers
When Zendesk is the better choice than Pleased.com
Zendesk fits better
You want AI agents answering customers on a mid-tier budget
Zendesk and Intercom put AI agents on lower plans. On Pleased.com they come with Enterprise, at $150 per agent a month.
Pleased.com fits better
Your team answers calls as well as tickets
Phone is on every Pleased.com plan, and call menus come with Premium at $88.
Pleased.com fits better
You run several brands or languages
Up to 10 brands on Premium, each with its own knowledge base, in 40 languages.
Pricing
Every Pleased.com plan side by side: price, calls, brands, support hours
Core | Grow | Premium For 50–500 agents | Enterprise AI included | |
|---|---|---|---|---|
| Price per agent a month | $15 | $45 | $88 | $150 |
| Pleased.com MCP AI Assistant | Yes | Yes | Yes | Yes |
| Concurrent phone calls | 10 | 50 | Unlimited | Unlimited |
| IVR call menus | No | No | Yes | Yes |
| Brands | 1 | 3 | 10 | Unlimited |
| Languages per brand | 1 | 2 | 40 | 40 |
| WhatsApp, Telegram, app store reviews | No | Yes | Yes | Yes |
| Live reports refresh | 24 hours | 1 hour | Under 2 min | Under 2 min |
| Pleased.com support hours | 9/5 | 9/5 | 24/5 | 24/7 |
| AI agents for chat and voice | No | No | No | Yes |
| White glove onboarding, account manager | No | No | No | Yes |
| Get Started | Get Started | Book a demo | Contact us |
Security
SLA, audit logs and access controls
- Service level agreementEnterprise
- Audit logsEnterprise
- VPN and IP allowlist controlsEnterprise
- Sandbox environment for testingEnterprise
- Custom roles and permissionsGrow, Premium, Enterprise
- Public status pagePleased.com/status
Switching
How your team moves to Pleased.com from another help desk
1
Demo
30 minutes on your channels, volumes and routing, and how they would run in Pleased.com.
2
Build
Our team builds your routing, automations, macros and knowledge base with you.
3
Go live
Your team switches over. Support runs 24/5 on Premium, and 24/7 with a named account manager on Enterprise.
Its workflows and automations have helped us create a more structured and efficient support operation without adding unnecessary complexity.
Joel DsouzaOperations Manager at TennStraight answers
What larger support teams ask before switching help desks
Last updated:
Start free trialOur customers run over 2 million tickets a month through Pleased.com. The largest runs about a million a month on its own.
Book a 30-minute demo of Pleased.com
We look at your current setup and show you how it would run in Pleased.com. Prefer to try it first? Start a 14-day free trial.