# Pleased

> Pleased is customer support software for growing teams. It brings live chat, help desk ticketing, knowledge base, automations, analytics, and AI agents into one shared workspace so support teams can launch quickly and scale without switching tools.

Pleased helps businesses serve customers across email, live chat, voice, WhatsApp, Telegram, X, Facebook, App Store reviews, and webforms. Teams use it to assign ownership, reduce repetitive work, and measure response and resolution performance. The product is built for clear setup, self-serve trial, and a path from small teams to enterprise operations.

Website: https://pleased.com
Help Center: https://support.pleased.com/knowledge-base?brandId=1
Status: https://pleased.com/status

## Product overview

- [Home](https://pleased.com/): Customer support software that helps growing companies scale faster
- [Features](https://pleased.com/features): Overview of live chat, ticketing, knowledge base, automations, collaboration, and analytics
- [Pricing](https://pleased.com/pricing): Core, Grow, Premium, and Enterprise plans with transparent per-seat pricing
- [About](https://pleased.com/about): Mission to give businesses better tools to serve customers helpfully and efficiently
- [System status](https://pleased.com/status): Live Pleased system status

## Features

- [Help desk and ticketing](https://pleased.com/features/help-desk): Shared workspace for email, chat, and customer requests with ownership, statuses, priorities, tags, cases, merge, internal notes, and public replies
- [Live chat](https://pleased.com/features/live-chat): Website live chat with routing, visitor lists, chat monitor, quick replies, chat triggers, and auto assignment
- [Knowledge base](https://pleased.com/features/knowledge-base): Searchable help articles, categories, sections, translations, public help center, and optional inclusion in AI knowledge
- [Automations](https://pleased.com/features/automations): Ticket triggers, time-based automations, chat triggers, routing on availability, and templates (personal and shared macros)
- [Collaboration](https://pleased.com/features/collaboration): Internal notes, shared views, clear ownership, groups, roles, and agent availability
- [Analytics](https://pleased.com/features/analytics): Support volume, response times, resolution trends, agent performance, satisfaction (CSAT), and AI summary reporting

## Channels

Pleased supports omnichannel customer conversations in one agent console:

- Email
- Live chat (web widget)
- Voice / phone (including IVR on higher plans)
- WhatsApp
- Telegram
- X (formerly Twitter)
- Facebook
- Apple App Store reviews
- Webforms

## AI capabilities

AI features are available on the Enterprise plan and include:

- AI Chat Agent for conversational support
- Live Chat AI assistance
- Voice AI
- Predictive suggestions
- AI knowledge grounded in selected knowledge-base articles
- AI analytics summary
- AI escalations into the help desk when a human agent is needed

## Pricing

Prices below are annual billing rates in USD per seat per month. Monthly billing is also available. Annual billing includes at least a 20% discount versus monthly.

- [Core](https://pleased.com/pricing) ($15 / seat / month annual): Live chat and ticketing, email and social channels, automations and routing, basic analytics, single brand
- [Grow](https://pleased.com/pricing) ($45 / seat / month annual): Everything in Core, omnichannel support, custom roles and limits, advanced reporting, up to 3 brands
- [Premium](https://pleased.com/pricing) ($89 / seat / month annual): Everything in Grow, skill-based routing, internal knowledge base, IVR, high-scale performance
- [Enterprise](https://pleased.com/pricing) ($150 / seat / month annual): Everything in Premium, AI Chat and Voice Agents, dedicated infrastructure, SLA and audit logs, white-glove onboarding

Channel concurrency examples: Core supports up to 50 concurrent live chats and 10 concurrent voice calls; Grow supports up to 250 concurrent live chats and 50 concurrent voice calls; Premium and Enterprise support unlimited concurrency on those channels.

## Company

Pleased builds affordable, easy-to-use, all-inclusive support software. The mission is to enable businesses with the best tools to serve customers in the most helpful and efficient way. Teams can start with a self-serve trial, cancel anytime, and grow into enterprise-grade support with dedicated onboarding when needed.

- [Privacy policy](https://pleased.com/privacy-policy)
- [Terms of use](https://pleased.com/terms-and-conditions)

## Optional

- [Signup](https://pleased.com/signup): Self-serve signup funnel (not intended for search indexing)
- [Contact](https://pleased.com/?submission-form=true): Contact form for sales and plan questions